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FAQs


Orders & Shipping Information
We know that you cannot wait to get your hands on your Coming Out Co. purchase. That is why our team is hard at work to pack and post your orders as soon as possible. Please be patient with us, we print on demand each and every order and do our best to get orders out asap!
All our orders are processed within business hours Monday to Friday. *Please note, Coming Out Co. is not responsible for any delays caused by Australia Post, especially during high volume seasons.* Standard fees apply for orders under $100 and for International shipping.
Do you ship to my country?
Chances are, yes. We offer shipping to most countries. If you have difficulty with your checkout, please contact our team at hello@comingoutco.com and one of our friendly team members will be able to assist you.
How long will my order take to be processed?
All our orders are generally processed within 1-3 business days. Our hardworking team will do their best to ensure all your orders get out on time! For any urgent orders, please send us an email to hello@comingoutco.com
How long does shipping take?
Please note that due to COVID-19, there may be some shipping delays. Australia Post is experiencing some delays due to Coronavirus. You can check if your location has been impacted here. We ask that you please allow extra time for deliveries during this time. Please allow up to 3 days for processing. Once your order has been shipped, it takes 3-7 days within Australia. Please allow an extra few days if you are located in a remote area. Please allow 1 - 3 weeks for international orders. Our shipping times may vary depending on your country. Coming Out Co. does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Please contact our friendly support team if you have any questions prior to ordering.
How much does shipping cost?
Shipping is FREE for all orders over $100. Yay! For orders under $100, we offer a flat rate of $8.99 within Australia. For any extra large orders, please send us an email to hello@comingoutco.com.au as pricing may vary depending on the size and weight of the order. Shipping costs apply for any international orders.
What is your return policy?
The team at Coming Out Co. take extra precautions to make sure that ever item is made with quality and care. Unfortunately we do not accept returns for change of mind. However, if your garment doesn't fit, we will happily exchange for the correct size if it is unworn and unwashed. If for some reason you're not happy with the quality of your purchase, please let us know! Subject to the condition, we will either replace it for you or provide a refund.
Can the vinyl print be put in the dryer?
For the best care instructions, we recommend wash before wear. A gentle, cold machine wash inside out, using mild detergent and hang in the shade to dry. Do not soak, bleach, rub or wring. Do not tumble dry. Do not iron over design. Cool iron on reverse side if needed excluding print. Do not dry clean.
Do you take custom orders?
We absolutely do! We love creating personalised products for our customers. Contact us for additional sizes and coloured vinyl options. We'd be happy to create a custom design if you have something particular in mind. Simply flick us an email to hello@comingoutco.com and we'll do our best to create the perfect product for you your loved one!
Collaborations
We are always interested in collaborating with other like minded people and businesses! Especially in Australia for our fellow Aussis. For all collabs, please send us an email to hello@comingoutco.com and we'll get back to you asap!
How can I reach out to Coming Out Co?
We would love to hear from you! The best way to get in contact with us is either via our email at hello@comingoutco.com. Alternatively, head to our Contact Us page and complete the form on the website or flick us a DM on Instagram @coming_out_co

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